We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please use the chat function on our website.

This is the fastest and most reliable way to reach us regarding returns or order-related issues.

If you prefer, you may also contact us at [email protected], but please note that email inquiries are not prioritized and may take longer to process.

Once your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us via website chat for any return question.

Return Shipping Costs by Region

Within the United States:

If you are returning an item due to a defect or an error on our part (such as receiving the wrong item), we will provide a prepaid return shipping label at no cost to you.

For all other returns, including change of mind or incorrect sizing, the customer is responsible for the return shipping cost.

European Union & United Kingdom

In compliance with consumer protection laws, we offer returns for any reason.

Return shipping for non-defective items is the customer’s responsibility.

For defective or incorrect items, we will provide a prepaid return label.

All items must be returned in original condition with proof of purchase.

Within Canada

Orders shipped from our Canadian warehouse can be returned to a local return address.

If the return is due to a faulty or incorrect item, we will provide a prepaid return label.

For other returns, customers are responsible for return shipping.

Please initiate your return through the website chat to receive the correct return location.

Within Australia

Orders shipped from our Australian warehouse can be returned domestically.

We provide a prepaid return label for incorrect or damaged items.

For all other returns, customers are responsible for the return shipping cost.

Use the website chat to initiate your return and receive the appropriate address.

Other International Locations:

Customers returning items from outside the EU, UK, and US are responsible for return shipping costs.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

To initiate a return, please use the website chat and specify your location and reason for the return.

Without prior authorization, returns will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

We’ll work with you to evaluate the issue and resolve it.

Exchanges

The fastest way to get the right item is to return the one you have, and once accepted, place a new order for the desired product.

Refunds

Once we’ve received and inspected your return, we’ll let you know if your refund is approved.

If approved, it will be automatically refunded to your original payment method within 10 business days.

If 15 business days have passed since approval and you haven’t received your refund, please contact us via website chat or at [email protected].